Customer Service Support
Your service for maximum availability
Our Customer Service Support offers you competent support worldwide for all aspects of ITH Bolting Technology. From service calls to training and technical support – we ensure that your projects run smoothly and safely.
ADVANTAGES
Your Customer Service Support
Hire ITH special tools for your projects – flexible, transparent and with a large selection. So you remain efficient and cost-conscious at all times.
More security
Our practical training courses make your staff fit to handle ITH tools and ensure safe operation.
Minimized impact times
Thanks to targeted training and fast support, you can reduce downtimes and increase the availability of your systems.
Certified Service & User Help Desk
You receive support from certified technicians and a direct user helpdesk - for quick solutions and competent advice.
How it works
Your support in just a few steps
In just a few steps, you get exactly the service you need for your project – flexible, uncomplicated and individually tailored to your requirements.
1. request
Simply contact us by email, phone or via the contact form and describe your service requirements.
2. determine parameters
Together we clarify what type of support, the desired time period, location and - for training courses - the number of participants.
3. individual support
Our experienced team will support you directly on site or at our headquarters and ensure that your request is implemented professionally.
Our services
Competent support for your projects - worldwide and flexible
Our Customer Service Support offers you a comprehensive range of services: from tool service and supervision to individual training and certified bolting service. We support you flexibly and reliably – on site, onshore, offshore or remotely.
Tool service on site
Benefit from fast turnaround times and reliable service directly at your location.
Supervision
Our experienced experts support you on site - onshore and offshore - with certified personnel for maximum security.
Trainings
Individual training at your site or at ITH headquarters, customized to your requirements - including Smart Tool Training.
Bolting Service
Installation service by certified specialists directly at your premises - for safe and standard-compliant bolt connections.
User Help Desk
If you have any questions about ITH tools and applications, our User Help Desk will help you quickly and reliably.
CONSULTING
Request Customer Service
Frequently asked questions
Which training courses are offered by ITH?
We offer training courses at qualification levels A, B and C in accordance with VDI/VDE-MT 2637. Individual training courses tailored to your requirements are also available.
Further information on qualifications in bolting technology can be found on our Training & Qualification page.
In which countries and regions is ITH Customer Service Support available?
ITH offers customer service support worldwide. We support projects in over 40 countries through our international locations, partners and service technicians. Whether on site, remotely or at our headquarters in Germany – we ensure that you receive competent support for your bolting technology at all times.
What customer services does ITH offer for bolting technology?
ITH Customer Service Support supports you worldwide throughout the entire life cycle of your bolting technology. Our services range from tool service and maintenance, supervision and bolting service to individual training and a technical user help desk. The aim is to ensure the long-term safety, availability and efficiency of your applications.
How quickly will I receive technical support for problems with ITH tools?
Our technical support is designed for fast response times to keep downtimes to a minimum. The User Help Desk provides you with direct support from qualified technicians with extensive product and application experience. Depending on your needs, support can occur by telephone, digitally or briefly | temporary on site.
How can I contact ITH Customer Service Support and what information is required?
You can make a simple request to ITH Customer Service Support using the contact form, by e-mail or by telephone. Information about your project, the ITH system used, the location and the required service will help us to process your request quickly and efficiently. Our team will get back to you promptly and coordinate the next steps with you individually.