Support

Quick & simple support request

Use this form to send your support request to ITH quickly and simply. Please fill in all the necessary fields so that we can process your request immediately and contact you about the next steps.

For general inquiries, please use our contact form. This form is intended exclusively for technical and application-related support inquiries.

General information

Do you operate for a subcontractor?

[02] Project

If applicable, enter the name or number of the project to which your support request relates.

[03] Name

First name

Surname

[04] Contact

Please select how you would like us to contact you to solve your problem. | For communication via WhatsApp, please send the ticket number you receive after submitting the form to 0291 9962151. Otherwise, communication via WhatsApp is not possible for us.

Description

[07] What is the reason for your support request?

(a) Question on the application
(b) Report errors
(c) Damage report
(d) Other

[08] Serial numbers

Please enter all serial numbers of the system or device concerned. For a system with SSZ, this includes (1) the control panel, (2) the pump and (3) the clamping cylinder. | Label: The serial numbers always start with 10. or 12.

[09] Software version

If you have a control panel, please enter the software version in the bottom right-hand corner of the application.

[10] Do you have an error code?

If available, please select or enter the error code(s) displayed on your device. This will help us to diagnose the problem more quickly.

[11] Information

Please give us as much information as possible about your support request.

[01a] training the

[12] Have you received training from ITH?

(a) Yes
(b) No

[13] Upload

Drag & Drop Files, Choose Files to Upload You can upload up to 3 files.

Please upload all relevant data, e.g. photos, screenshots, etc.

[14] Select the priority level

(a) Low - response time up to 48 hours
(b) Normal - reaction time up to 24 hours
(c) Critical - requires immediate attention

Please note the following response times (times in CET): Mon - Fri 07:30 - 19:30 | Saturday, Sunday and public holidays: 09:00 - 17:00

Support

Quick & simple support request

General information

Description

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Contact us

Telephone

E-mail